Privacy Policy

Information you provide: name, shipping and billing address, phone number, email address, and any information you include when contacting our support team.

Payment information: payments are processed by our third-party payment gateway partners. We do not collect or store your full card, UPI, or net-banking credentials on our servers.

Automatically collected information: IP address, browser type, device information, pages visited, and cookies, collected via standard web analytics as described in Section 4 below.

We use the information we collect to:

• process, ship, and support your orders;
• communicate order updates, receipts, and customer support responses;
• improve the Site, our products, and customer experience;
• detect and prevent fraud, abuse, or security incidents; and
• comply with applicable legal and tax obligations.

With your consent, we may also send you marketing communications about new products or offers. You may opt out of marketing communications at any time using the unsubscribe link in any email or by contacting us directly.

We do not sell your personal information. We share information only with:

• Payment gateway providers to process your payment securely;
• Shipping and logistics partners to deliver your order;
• IT, hosting, and analytics service providers who support our Site under confidentiality obligations; and
• Law enforcement or regulators where required to comply with applicable law, legal process, or to protect our rights.

The Site uses cookies and similar technologies to keep you signed in where applicable, remember your preferences, and understand how visitors use the Site. You can control or disable cookies through your browser settings; disabling cookies may affect some Site functionality.

We retain order and transaction information for as long as necessary to fulfil the purposes described in this Policy, including to meet our accounting, tax, and legal record-keeping obligations, after which it is securely deleted or anonymised.

We implement reasonable technical and organisational security practices to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of your personal information, or withdraw previously given consent, by writing to us at hello@freshnest.in. We may need to retain certain information where required by law (for example, for tax or accounting purposes) even after a deletion request.

The Site is not directed at, and we do not knowingly collect personal information from, individuals under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

In accordance with the Information Technology Act, 2000 and rules made thereunder, complaints or concerns regarding this Privacy Policy may be directed to our Grievance Officer, who will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Effective date” above will be updated accordingly, and material changes will be highlighted on this page.

For any privacy-related questions, please reach us at hello@freshnest.in.